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STORE IN NEW YORK

294 Bay Meadows Ave.
Bay Shore, NY 11706

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I contact you?

The easiest way to reach us is by using the contact form on this page. You can also email us directly, and we typically respond within one business day.

How long does it take to hear back after I submit a message?

We usually reply within 24 hours during business days. If your question is time-sensitive, please mention it in your message so we can prioritize it.

Can I ask questions about your pipes before purchasing?

Absolutely. We’re happy to help you choose the right pipe, explain materials, or answer any questions you have about craftsmanship, care, or usage.

Do you offer custom or special requests?

Availability for custom or special requests depends on the product and timing. Feel free to reach out with details, and we’ll let you know what’s possible

What information should I include in my message?

Let us know what you’re looking for, any specific product you’re interested in, and how we can help. The more details you provide, the better we can assist you.

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